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Policies

PRODUCT CARE

All pieces are microwave and dishwasher safe, however, handwashing is ideal. 

REFUND POLICY

Each piece is made by hand, and slight variations in size, shape, and details are part of what makes each one special. I do my best to photograph and describe each item as accurately as possible, so please take a moment to look through the listing before purchasing, and always feel free to contact me with any questions you might have.

All sales are final. Ceramics can be difficult to assess for damage once they’ve been handled or used, so I’m unable to accept returns or exchanges. This allows me to make sure every piece leaving my studio has been carefully inspected and is in its original condition.

I hope your new piece finds a happy place in your home and becomes something you love to use every day.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take a photo of any damaged items, with the packaging it arrived in, and email to megan@meganbrownceramics.com within 48 hours of receipt. 

SHIPPING POLICIES

    • SHIPPING RATES

      • Orders are shipped out within 1-3 business days via UPS or USPS, whichever you have chosen. Shipping costs are determined by weight, delivery time, and location and automatically calculate at checkout. Orders of multiple items ship together in one box. Orders over $99 ship free to the US.

      • CUSTOMS AND IMPORT TAXES: Buyers are responsible for any customs and import taxes that may apply. I cannot claim responsibility for delays due to customs.

      • FREE LOCAL PICKUP: Are you in or around Sonoma County/North Bay and you want to avoid shipping fees? Email me at megan@meganbrownceramics.com for information on free local pickup.

    • INCORRECT SHIPPING ADDRESSES - We are not responsible for incorrect shipping addresses. We will ship to the address you provide and we cannot provide refunds for this reason. Please make sure your shipping address is correct before purchasing. 

    • LOST PACKAGES - Once we send out your order, it is in the hands of the servicer of your choosing. Please contact UPS or USPS with your tracking number to get more information on the location of your package or to file a claim.

PRIVACY POLICY

We do not share or sell your personal information for any reason.

 Thank you for supporting handmade art!